Crystal Lake Floral Design 800-356-7258 / 612-522-3316
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Customer Service >> Policies / Procedures
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Our substitution policy - guaranteee & return policy
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We Love What We Do And Our Customers Are Number
One!
We make every effort to insure that you get the
finest service and the highest quality flowers.
In these times of tough competition we all have
to find ways to stand out and be recognized.
We have to be the company our customers remember
and tell their friends about.
We have to offer better service and better value
than ever before!
We really stand out among the competition.
We are the Florist Of Choice for many satisfied
clients!
Our flower Shop is an independent retail florist business.
We Would Like To Be Your Preferred Florist!
We Are Willing To Work Hard To Earn That Privilege!
We Have Built Our Business On A Tradition Of
Excellent Service.
Why Choose Our Flower Shop?
When You Visit our Flower Shop - Whether It Be In Person Or In Cyber
Space, You Will Receive Prompt Personal Attention. As a Result, You
Will Get Consistent Top Quality At Competitive Prices and Have a Chance
To Find The Most Beautiful and Unusual Plants and Floral Arrangements!
Product Selection
We Provide Products To Suit All The Occasions
Of Your Personal & Corporate Floral!
Flowers Are The Perfect Gift For Any Occasion:
Promotions
Thank You's
Milestones
Office Decorations
Important Events Customer Appreciation
New Arrivals
Employee Incentives
Sympathy Tributes
With our NetBloomsDirect Trade association we
provide quality nationwide delivery service.
We are proud of our reputation for product quality,
service excellence, and dedication.
100% Satisfaction Guaranteed
If you are not completely satisfied with the
quality of one of our products, please contact
us immediately by electronic mail or phone, and
we will provide a replacement or make any other
appropriate arrangements.
Items Displayed Online
For your shopping convenience, a wide variety
of popular items may be viewed online. Each of
these beautiful gifts is individually designed
with the freshest flowers available, and most
are offered in a variety of sizes and prices to
meet differing budgets. Of course, while the items
shown are all representative of overall style,
color scheme, and value, specific flowers and
containers will vary in some cases due to design
interpretation and seasonal availability, or to
meet our quality standards.
To make our Substitution Policy simple, we
follow these important steps; get it there on
time and make it fresh and beautiful.
1. Get it there on time:
- If our florist is out of a particular decorative element, i.e. a
specific basket, vase, plush, etc., the florist may substitute a similar
element of equal or greater value.
2. Make it fresh and beautiful:
- We select the most creative florists to be
on our team who professionally recreate our
designs based on their creative interpretation.
The "look and feel" of our arrangements featured
will remain the same, with our florists paying
careful attention to overall shape, size, style,
and color combinations.
- Our florist will use only the freshest flowers, and will make substitutions
depending on seasonal and regional availability.
- In single-variety arrangements only, variety will take preference
over color. For instance, if a florist is out of “yellow tulips,"
typically, they will substitute another color of tulips, not another
yellow flower.
Our return policy is simple and hassle-free. You
may return any item for a full value on the item purchase price - excluding shipping
& handling fees, as long as the product is in its original resaleable condition.
A credit will be issued to the sender's credit
card within 30 days of receipt and inspection
of the item.
If the recipient returns the item, upon receipt
and inspection, either a gift certificate will
be issued to the reciepient or a refund check
will be issued to the purchaser.
- Perishable items - We are unable to accept
returns on perishable items.
Any quality issues should be resolved with an
item replacement and new delivery date.
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